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Process Modeling Informing the Size of Waiting Spaces
This article outlines the use of process modeling at Perkins+Will to determine the appropriate size of waiting spaces and number of seats for outpatient clinics in a medical office building in the Southeast. Opening in 2013, the building represents an addition of more than 200,000 square feet to the campus. Inputs to the process model included provider schedules, length of time for each process during a patient’s visit, and probabilities of the number of people accompanying each patient to a visit.