Customer Experience Center

Netcracker

Waltham, Massachusetts

Project Info
Customer Experience Center
Waltham, Massachusetts
COMPLETION DATE April 2017
SIZE 15,000 square feet

Netcracker enlisted Perkins+Will to design a high end Customer Experience Center in order integrate, display and showcase new technologies from its parent company, NEC. Through state of the art server rooms and AV solutions in this customer facing space, visitors from all over the world, including company partners and directors, can experience products on the front and back end.

A showpiece of the space is the large circular glass server room, displaying a multitude of server racks and accented with reflective panels and LED lighting. There are a variety of spaces for entertaining and hosting visitors incorporating multiple hospitality amenities, lounge areas and catering functions.

The highlight of a visitor tour is the Demo Room, boasting 25 screens and presentation ready exhibitions displaying the real time inner workings of the firm. Other areas include a boardroom, conference rooms, interview rooms, and a small IT office area.