Emotion-sensing technology is a form of artificial intelligence (AI) that scans for facial expressions and micro-movements of face and eye muscles. It then attempts to identify whether a person is feeling bored, stressed, surprised, happy, sad, worried, angry… You get the picture.
While this nascent technology has its drawbacks—its accuracy rate is far from perfect—in theory, designers might one day be able to use its data for good. They could change the arrangement of workstations to allow for enhanced views to the outdoors, for example. Or replace white walls with colorful wallpaper. In this way, bespoke data-driven enhancements to the workplace could make employees happier, healthier, and more productive—and, by extension, owners could make their real estate more desirable.